Privacy Policy

Last updated: January 2024

Introduction

GK Waste Clearance ("we", "us", "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store and protect your information when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of data protection law, GK Waste Clearance is the data controller.

Information We Collect

We may collect the following personal information when you contact us or use our services:

• Name
• Email address
• Telephone number
• Address or location details (for service provision)
• Details of the waste removal service required

We may also automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system and pages visited. This data is collected through cookies and similar technologies.

How We Use Your Information

We use your personal data for the following purposes:

• To provide waste removal quotes and services
• To respond to your enquiries and communications
• To process payments for services rendered
• To comply with legal and regulatory obligations
• To improve our website and services

The legal basis for processing your data is either your consent, the performance of a contract with you, or our legitimate business interests in providing waste removal services.

Data Sharing

We do not sell, trade or rent your personal data to third parties. We may share your information with:

• Waste disposal facilities and recycling centres (as required to fulfil our service)
• Regulatory authorities (where required by law, such as the Environment Agency)
• Professional advisors (such as accountants or legal advisors, where necessary)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact enquiry data is retained for up to 12 months. Service records may be retained for up to 6 years to comply with legal and regulatory requirements.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

• Email: [email protected]
• Phone: 07454 029922

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.